Shenzhen Guide Technology Co., Ltd company profile

Our Services

Your Stage. Our Responsibility. From first inquiry to post-show support — Guide Visual stands with you at every step.

01 · Free Technical Consultation

Not sure which screen fits your venue? Tell us your stage size, viewing distance, and budget — our engineers will recommend the right pixel pitch, cabinet type, and full system configuration within 2 hours.

No overselling. No guesswork. Just the setup that works for your show.

• Free consultation, no obligation
• Custom solution proposal provided in PDF
• Response within 2 business hours

02 · On-Time Delivery — We Know Your Deadline

Every event has a fixed date. We take that seriously.

Standard production lead time is 10–15 business days. Urgent orders can be fulfilled in 7–10 days. Before shipment, we send you a factory test video so you can confirm everything works before the cargo leaves our facility.

• Air, Sea & Rail freight available
• DDP shipping supported (duties & taxes handled by us)
• Pre-shipment test video included with every order

03 · Remote Installation Support

Our engineers are available via video call to guide your team through cabinet installation, NovaStar controller calibration, and full system check — scheduled around your event timeline, in English.

You don't need to figure it out alone.

• Live video call support in English
• NovaStar system calibration guidance
• Scheduled to fit your setup timeline

04 · Lifetime Maintenance — Beyond the Warranty

Our 2-year warranty covers manufacturing defects from day one. But our commitment doesn't end there.

For the entire lifespan of your product, Guide Visual provides spare parts supply, remote technical assistance, and troubleshooting support. Whether it's a replacement power supply, a receiving card swap, or a software issue at 11PM before a show — we're here.

• 2-Year product warranty (manufacturing defects)
• Lifetime spare parts availability
• Emergency remote support for live event situations

05 · OEM & Custom Project Support

Need a non-standard cabinet size? A specific flight case color? Your brand printed on the product? We support full OEM customization with a dedicated project manager assigned to coordinate your order from design to delivery.

• Custom cabinet dimensions available
• Flight case colors: black, red, yellow or custom
• Brand labeling & OEM packaging supported
• Dedicated project manager for every custom order

16 Years. Thousands of Shows. One Promise.

Since 2011, Guide Visual has powered stages across Korea, Germany, Sweden, Israel, Mexico and beyond — from arena concerts to outdoor festivals, corporate events to broadcast studios.

We don't just sell screens. We make sure they perform when it matters most.

2011

We offer high resolution, high brightness, Indoor and outdoor led display such as even stage led display, commerical led display, small pixel pitch led display and transparent led display, In this business we started in 2011, we have a full-time staff of dedicated production professionals to ensure your success.

2015

In 2015, we made the landmark move of relocating our factory to a larger 5,000 square meter facility. This move doubled the number of our production lines from 8 to 15, thereby increasing our production capacity to meet the growing demand for our products. This expansion also provides us with the opportunity to invest in state-of-the-art equipment and technology, further enhancing our capabilities and enabling us to provide a wider range of LED display solutions to our customers.

2020

Building on our growth momentum, we made another major move in 2020, relocating our factory for the second time and expanding our factory area to an impressive 10,000 square meters. This expansion doubles our production lines to 30, allowing us to further expand our business and meet the needs of domestic and international markets. In addition, we have also grown our team with 30 domestic and foreign sales staff and 10 dedicated R&D staff. This investment in talent allows us to deepen our expertise and continue to drive innovation in the LED display industry.